Returns & Delivery

We provide Free UK delivery on all products except for our batteries. We are based in the UK and all of our items are shipped from our store in Swansea. We have over 80,000 parts available for same day delivery.

Please also allow 2 - 4 days for our free UK delivery option, depending on your location. Orders are often delivered well before the estimated arrival date and we will keep you updated along the whole process. Next day delivery is available from £5.99.

Tracking information will be provided with an order confirmation email. Sometimes tracking information may not appear for 1-3 days during which time your order is being processed. You may contact us at any time. We are here for you 24 hours a day, 7 days a week. You can contact us: 
Email: support@hwbcarparts.com
Telephone: 01792 277303
Live Chat: here

FREE UK DELIVERY 
All our products except batteries are available for free UK delivery. 

FREE SAME DAY SWANSEA DELIVERY
Free delivery same day in Swansea when you spend over £20.

CLICK & COLLECT
Free click and collect from our store in Swansea. Simply make your purchase through the website and select the Click & Collect option at checkout.

UK NEXT DAY DELIVERY 
Next day delivery available in the UK for £5.99 if ordered before 12pm. 


 DELIVERY TIME

Location *Estimated Shipping Time
England 2-4 days
N. Ireland 2-4 days
Scotland 2-4 days
Wales 2-4 days

 

Please note that if we are unable to temporarily or permanently deliver to your location we will contact you and/or cancel the order, issuing a full refund. Check your delivery options correctly at the checkout. 




RETURNS
Our returns policy lasts 30 days. If 30 days has gone by since you received your order, unfortunately we can’t offer you a refund or exchange. You must also contact us within 48 hours of receiving your order if you wish to return or exchange your item(s). Although our returns policy lasts 30 days it is important you contact us immediately (within the 48 hour period of delivery) or we have the right to cancel your refund at any time. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 
- No contact was made to us within 48 hours of delivery with refund request

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@hwbcarparts.com or live chat. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hwbcarparts.com or live chat on our website.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your order, please contact us and we will provide further information on how to send it back to us. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.